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Alert Information



 Red:  Campus Television Alert

TriplePlay Server Software Upgrade on Monday, November 4, 2024 at 9:00 am

Tuesday, Oct 29, 2024 • 3:10 PM • delittle

 UTMB Alert 

 
Information Technology Services (ISVO) wishes to inform you that we will perform a system upgrade to IPTV servers at UTMB. This upgrade will take place on Monday, November 4, 2024 at 9 am. 
 
 
Please note: We are making you aware of this upgrade because it will take between 4 to 6 hours to complete. There could be some intermittent TV outages during the system upgrade. We as ISVO will have someone at every campus: ADC, LCC, CLH, and two in Galveston to ensure we are providing quick service to all locations.
 
Please contact the ITS Service Desk with any questions at (409) 772-5200
 
CC# 47798

 Red:  Shared Network Drives (H & S)

Netapp UTMBFX volume moves from Guhn to Austin

Sunday, Nov 3, 2024 • 11:58 PM • haterrel

 Information Technology Services will be transitioning a portion of UTMB's Enterprise Storage from the Houston to Austin Data Center on Saturday morning November 9th at 9am. The transition is expected to last 5 minutes. This storage includes Department S: drives. After the transition is completed, computers that have mapped drives will have to be restarted for the new storage location to be reestablished. If you experience any issues after your computer is rebooted, please contact the UTMB Service Desk at ishelp@utmb.edu or call 409-772-5200.

 

 Yellow:  Campus Solutions / MySTAR Alert

MyStar/PeopleSoft Campus Solutions FAFSA Upgrade on Nov. 4, 2024 from 5:00pm to 9:00pm

Thursday, Oct 31, 2024 • 4:56 PM • delittle

 MyStar / PeopleSoft Campus Solutions will be down for maintenance between 5 pm and 9 pm on November 5, 2024 for the Simplification PRP1 patch 36622410 upgrade.

 

Please call the ITS Service Desk at (409) 772-5200 with any questions.

 

CC# 47882

 Yellow:  Phone

Microsoft Teams Voice Session Border Controllers (SBC) Maintenance on Wednesday November 6th, 2024, from 6:00 pm through 7:00 pm

Tuesday, Oct 29, 2024 • 12:21 PM • delittle

On Wednesday November 6th, 2024, from 6:00 PM through 7:00 PM, ITS Voice will be performing maintenance on the Microsoft Teams Voice Session Border Controllers (SBC). You may experience dropped calls during this maintenance window.  If you experience a dropped call, please hang up and try your call again.

 

Please contact ITS Service Desk at ishelp@utmb.edu with any questions or (409) 772-5200

 

CC# 47757 

Avaya Call Management System (CMS) Maintenance on Wednesday November 7th, 2024, from 9:00 pm through 11:00 pm

Tuesday, Oct 29, 2024 • 12:06 PM • delittle

 On Wednesday November 7th, 2024, from 9:00 PM through 11:00 PM, ITS Voice will be performing maintenance on the Avaya Phone System.  Avaya contact center supervisors will have intermittent access to Call Management System (CMS) reporting application.

 

Please contact ITS Service Desk at ishelp@utmb.edu with any questions or (409) 772-5200

 

CC# 47756

Avaya Session Manager Maintenance on Wednesday November 6th, 2024, from 9:00 PM through 12:00 AM November 7th, 2024

Tuesday, Oct 29, 2024 • 11:52 AM • delittle

 On Wednesday November 6th, 2024, from 9:00 PM through 12:00 AM November 7th, 2024, ITS Voice will be performing maintenance on the Avaya Phone System. You may experience dropped calls during this maintenance window.  If you experience a dropped call, please hang up and try your call again.

 

Please contact ITS Service Desk at ishelp@utmb.edu with any questions or (409) 772-5200

 

CC# 47755

 

 













Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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